There's two Player Lounge at Ocean, one is like a buffet which is mainly for platinum, Black and Chairman card holder located on the casino floor by the elevator, and the other one is for Black card and chairman card. The Ocean Rewards® program is administered by arrivia, Inc., d.b.a. Ocean Rewards® is a registered Seller of Travel. California Seller of Travel CST#2066521-50. Washington UBI #602.
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Atlantic City is just a few weeks away from welcoming back two casinos from the gambling graveyard.
Ocean Resort Casino and Hard Rock Atlantic City are busy putting the final touches on their properties ahead of the June 28 grand openings.
Every day more details are released in hopes of enticing guests back to the Boardwalk with promises of promotions, entertainment, and pampering.
Ocean Resort Casino seems to be following Hard Rock’s lead by introducing a loyalty program that begins with a local casino rewards program match.
An eye for detail at Ocean Resort Atlantic City
Hard Rock AC debuted its loyalty program in April. Ocean Resort released its program this week.
Being late to the game hardly seems to have an impact on Ocean Resort. They are too busy methodically dotting every “i” and crossing every “t.” It is this attention to detail that officials from Ocean Resort are counting on to attract new and loyal guests.
Frank Leone, CEO of Ocean Resort Casino, said as much in a press release:
“Loyalty to our customers is paramount to our business philosophy and so we worked diligently to ensure that we put together a rewards program that we hope demonstrates that to our customer base. We designed the Ocean Premier program to set Ocean Resort Casino apart, ensuring our program would be competitive in the market and offer benefits that are not currently part of any other local casino loyalty program.”
The Ocean Resort Casino loyalty program
Nothing says loyalty like a program that makes a customer feel rewarded just for walking in the door. Ocean Premier does just that.
There are four levels: Blue, Gold, Platinum, and Black.
All Ocean Premier members will receive offers in the mail that include dining and retail discounts, plus special room offers. Additional discounts will be made available to Ocean Resort’s partners including Hyatt and TopgolfSwingSuite.
Of course, players will earn comps based on how much they play. They can even earn 2x the comps by stopping by any rewards kiosk.
To help launch the Ocean Premier program in style, Ocean Resort Casino will match the tier level from a guest’s rewards card from any Atlantic City casino. The tier match is valid from June 28 – Sept. 30, 2018.
Ocean Resort has put a big emphasis on customer service. One way they plan on doing that is by properly rewarding its most loyal customers.
Leone had this to say on the subject:
“Our desire was to design a robust, tiered loyalty card program that rewarded all levels of players and ensured our loyal customers would feel included in our offerings and events. The Ocean Premier tier level approach gives us that flexibility and allows us to reward those loyal to Ocean Resort Casino with some truly special and unique offerings.”
What about Ocean Resort AC’s casino license?
Ocean Resort is cutting it close. With only 23 days until opening day, the casino has yet to receive its NJ casino license. The last scheduled meeting of the Casino Control Commission before the property’s grand opening is June 6.
The CCC and the casino have been working together during the entire renovation process to ensure compliance with New Jersey’s gaming laws.
And the NJ Department of Gaming Enforcement has said that it would expedite the process for both Ocean Resort and Hard Rock. (Hard Rock Atlantic City got its casino license in May.)
Getting a casino license would make a lot of people breathe a little easier. Ocean Resort AC has been touting its sportsbook since its initial announcement. It plans to be ready to accept sports bets with partner William Hill when the doors open.
Meanwhile, the NJ Senate and Assembly are prepared to pass NJ sports betting regulations as soon as this week.
None of that would be possible without a gaming license. Let’s face it; the grand opening weekend would be a lot less grand without any gaming options.
Excitement is building for opening day
The pomp and circumstance of two grand openings complete with ceremonial ribbon cuttings and A-list entertainment have been the talk of the town since the beginning of the year.
It is hard to believe it is almost here.
There are just a few weeks until the big party gets underway. Look for more details to be released ahead of the magical date of June 28.
There is a battle brewing to see who will succeed in acquiring new and frequent visitors to the Boardwalk. Chances are there will be enough to go around.
This is likely going to be the immediate response when Ocean Casino Resortcustomers glance over the new perks and privilegesof the property’s loyalty program.
And fittingly, it’s called Ocean WOW Rewards Club (replacing the current Ocean Rewards Club).
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The new program launches Oct. 1.
Wow! Our photo wall teasing Ocean’s new rewards program installed today. 🎉 Keep an eye out for details on our new program coming within the next few weeks! #TheOceanACpic.twitter.com/y636QzgbEs
— Ocean Casino Resort (@TheOceanAC) September 12, 2019
Players will have the opportunity to earn rewards that extend well beyond the Atlantic City Bitcoinpenguin free spins app. property. Here is just a small sampling:
- Drive away in a Mercedes-Benz
- Vacation to a tropical island
- Take a Carnival Cruise
Mike Donovan, chief marketing officer at Ocean, commented on the new program via a press release:
“We’ve reimagined what it means to be part of a loyalty program. Guests can now earn special perks and privileges that extend beyond Ocean. … We’ve partnered with national brands to give our members more opportunities to take advantage of exclusive benefits and experiences.”
How to become a Chairman at Ocean Casino
Just like the other player loyalty programs around Atlantic City, tier points are needed to move up to the higher levels. To earn tier points, you have to play. The more you play, the more points you earn, the higher your status and the better your rewards.
Obviously, players will enjoy the most benefits by reaching Black or Chairman status.
Here is a breakdown by tier points:
- Blue (0 – 2,999 points)
- Gold (3,000 – 14,999 points)
- Platinum (15,000 – 74,999 points)
- Black (75,000 – 299,999 points)
- Chairman (300,000+ points)
Each level includes some form of benefits ranging from flex comps and same day free play to free parking.
All cardholders currently enjoy complimentary self-parking.
The Chairman level, however, is where Ocean customers will truly experience the royal treatment. Here are the benefits exclusive to that tier level:
- Complimentary access to VIP Lounge& Chairman’s Lounge (three guests max)
- Suite upgrades
- Free cabana at Poseidon Pool
- Annual $500 Celebration Dinner
- Invitation to Chairman events, and more
- Choice of Annual WOW Gift, including a 1-Year Lease on select Mercedes-Benz or other luxury gift options
Like purchasing or leasing a car, customers must qualify for financing through Mercedes-Benz Financial Services.
And since this is a revamped rewards club, the earning period is Oct. 1, 2019-Sept. 30, 2020. The benefit period is Oct. 1, 2020–Sept. 30, 2021.
How do comp dollars work in Ocean Casino rewards?
To be clear, tier points for the Ocean WOW Rewards Club cannot be spent or redeemed. But comp dollars provide players “more choices to spend earned balances.”
Players can earn comp dollars, or flex comps, by playing slots or table games at Ocean. In the end, it’s your choice how you redeem your comps, but here’s a breakdown of how the system works:
- 1:1 comps for dining, on-property shopping, or hotel stays
- 2:1 slot play, $50-$500 of flex comps into slot play, redeemable at the Ocean Rewards Club
Unless you are at Blue level in the Ocean Casino rewards program, flex comps expire after six months of inactivity. Blue level comps expire after three months. And of course, there is a flex comp maximum of $5,000.
Note that the new rewards program does not mention any online casino crossover benefits.
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Ocean Casino is putting players first
Those who have driven or walked past Ocean in recent weeks may have noticed the giant banner that reads “BEST CASINO + BEST COMPS” hanging from the side of the parking garage.
That was the ultimate goal, said Donovan in an interview on Friday. The new Ocean Casino rewards just made sense.
“Our tier rollout period from the property’s opening was Oct. 1,” he said. “So we had this opportunity. We could keep everything the same with what the customers are used to today or give our guests something that is really different from anything else that is out there in town and try to make it the best players program that we possibly can.”
More importantly, this is the same property that was up for sale months after its June 27,2018 opening.
New owner Luxor Capital continues to focus on future growth. And from a casino revenue standpoint, the customers are definitely giving Ocean (aka the former Revel) another chance.
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As a result, the property enjoyed its best August in the property’s short history. Here are the highlights via the latest report from the New Jersey Division of Gaming Enforcement:
- The casino win came in at $24,050,296 (a 22.7 % year-over-year increase)
- NJ sports betting revenue of $1,268,961 (up 144.2%) was the second most among Atlantic City’s eight license holders.
- Total gaming revenue of $25,690,879 is up 25.2% year over year.
Wow… it looks like Ocean is turning it around.
Photo courtesy Ocean Casino Resort website.